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KLM, the flag carrier airline of the Netherlands has apologised in a statement to everyone after five passengers and two cabin crew received minor injuries in the severe turbulence encountered on board the KLM Airbus A330-200, flight KL-588 which departed Lagos on October 13, 2016, from Lagos (Nigeria) to Amsterdam (Netherlands).
The plane was en route at Flight Level 38,000 feet (FL380) over the Mediterranean Sea about 130 Nautical Miles (about 240km speed) south of Marseille (France) .
At 01:33Z (Z stands for Zulu Time Zone another name for Coordinated Universal Time, UTC), the aircraft encountered turbulence causing an altitude deviation of +100 feet (at more than 1500 feet per minute vertical climb speed); the aircraft returned to FL380, then climbed to FL 400 about 20 minutes later and continued to Amsterdam, where a number of ambulances were waiting for the arrival of the aircraft, The Aviation Herald reports.
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The aircraft landed safely on Amsterdam's runway about 4 a.m Nigerian Time.
The statement which we have a copy of, reads in part:
"Your flight KL588 from Lagos to Amsterdam encountered unforeseen heavy turbulence which caused some anxious moments on board. We try to make your flight as pleasant as possible, but much to our regret, we could not prevent discomfort caused by the turbulence. We are sorry for this."
Schiphol Emergency Services reported that many occupants of the aircraft received minor injuries in the turbulence encounter but only one person needed to be investigated by ambulance staff.
ACARS Data received from the aircraft about 40 minutes after the upset suggest that the flight may have encountered flight control problems as well.
Were you there? Would you like to share your story?
(Graphics: AVH/Meteosat/KLM)
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